Wheathampstead Magazine
Looking for a Cleaner? Questions to Ask Before you decide
With Spring around the corner and the daylight hours lasting for longer, the sun seems to shine in all those nooks and crannies highlighting that perhaps now is the time to get a proper professional cleaner for your home!
LocalLife spoke to cleaning experts Molly Maid for their advice about which questions to ask before deciding who to trust to come into your home and provide a cleaning service.
What type of clean do you want?
It’s important to identify what type of clean you’re after and clearly communicate it with your new potential cleaner. Do you want a one-off spring or summer clean that is very thorough and will last you a couple of months? Or are you after a regular weekly /fortnightly clean that maintains your home. This is one of the main reasons we conduct an estimate visit, we know that each customer needs are different and clear communication on what they want and what we can offer is the best start for a long and fruitful relationship.
How can your service fit into my lifestyle?
People now have demanding jobs and an even more demanding personal lives, so to expect them to take time out of their day and be present during a clean is unrealistic. That is why you need to select cleaners who are fully insured key holders and can carry out the cleans while you’re out so you can return home to a clean house.
What happens if I am not happy with my clean?
The problem with the market being full of many independent cleaners is that it gets too personal and often highlighting things you are unhappy with becomes challenging. However, when dealing with a large company we are able to offer a 100% guarantee of service where a team of maids can return to re-clean areas to the customer’s satisfaction without it being uncomfortable to anyone.
How will I pay?
Some customers don’t want the hassle of having to arrange cash on the day and feel uncomfortable about leaving it lying around the house. Established companies use a secure payment credit/debit card system to take the payment from your card which our customers find more convenient and secure.
Do I need to do anything before my house is cleaned?
It’s always best to spend some time before cleaners come in to tidy where necessary. This ensures that nothing is missed by cleaners and their time is spent cleaning rather than tidying, consequently giving you the best value for your cleaning fee.
Who will provide the cleaning supplies?
Most cleaning companies will supply their own materials but it is best to ask to confirm.